Month: February 2015

There are going to be several posts about the GPlus Adapter for Aspect WFM, but this one has saved me the most time so far. In attempting to debug the RTA feed at a client site, in which I had no access to the Aspect RTA console, I came up with a little application to…

Computer terms come and go everyday. It seems that as soon as you learn one process, another “New and Improved” process comes along! And of course, they’re TLA’s (Three Letter Acronyms) or more. I want to step back a bit and talk about one that should stick around for a while. SDLC (or Software Development…