Sometimes you need to tweak the default field sizes to make RTA and Genesys work together. For example, the default Agent ACD Login field is 10 characters in both RTA and Gplus, and this generally works for Voice Only installations where you can use the Agent Login (or ACD ID) – after all, most extensions…
Author: admin
Aspect RTA Simulator – or how to debug the Gplus RTA Feed in C#
There are going to be several posts about the GPlus Adapter for Aspect WFM, but this one has saved me the most time so far. In attempting to debug the RTA feed at a client site, in which I had no access to the Aspect RTA console, I came up with a little application to…
One Approach to SDLC
Computer terms come and go everyday. It seems that as soon as you learn one process, another “New and Improved” process comes along! And of course, they’re TLA’s (Three Letter Acronyms) or more. I want to step back a bit and talk about one that should stick around for a while. SDLC (or Software Development…
HOW TO ACCESS THE CHAT TRANSCRIPT USING THE GENESYS PSDK 8.5
How to access the chat transcript using the Genesys PSDK 8.5 Genesys stores the chat transcript in the UCS database in XML format, so the easiest way to get it is simply read the database, right? Wrong! If you want access to User Data or other info stored with the transcript, you have to use…
How to test SMTP operations using Telnet
1. Telnet into Exchange server hosting IMS service using TCP port 25.Command is telnet 25 2. Turn on local echo on your telnet client so that you can see what you are typing.On Win 9x and NT 3.5/4.0 Telnet client this done by selecting the “preferences” from the “terminal” pull down menu, and checking the local…
Forcing a USB Drive to use drive B: in Windows XP
I had the hardest time finding this one. Ordinarily to make a drive use a specific letter in Windows XP, you go into disk management and select the letter you want. But my new laptop started with drive E. B wasn’t an option! After a bit of searching, I finally figured it out. From a…
Cool new tool – SLICKRUN!
SlickRun SlickRun is a free floating command line utility for Windows. SlickRun gives you almost instant access to any program or website. SlickRun allows you to create command aliases (known as MagicWords), so C:\Program Files\Outlook Express\msimn.exe becomes MAIL. Enter a web URL into SlickRun and it will launch your browser and navigate to the specified address. Run multiple programs…
How to reset your IPod
Just becuase I keep needing to do this: To reset an iPod with a Click Wheel, including: iPod nano (3rd generation) iPod classic iPod (5th generation) iPod nano (2nd generation) iPod nano iPod with color display (iPod photo) iPod (Click Wheel) iPod mini iPod mini (2nd generation) Toggle the Hold switch on and off. (Slide…
Change Owner of an Object in SQL Server 2000/2005
This is mostly just a post for me so I never forget this, but to change the owner of an object in sql server, use sp_changeobjectowner, just pass it the name of the object (as a string) and the name of the new owner (as a string) sp_changeobjectowner ‘tablename’,’dbo’ You can view Eric Porter’s original post…
From Code Camp: Console 2 – The COOL command window!
Console is a Windows console window enhancement. Console features include: multiple tabs, text editor-like text selection, different background types, alpha and color-key transparency, configurable font, different window styles, and more. View it here on SourceForge: http://sourceforge.net/projects/console/